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Welcome to Gympass! We at Gympass know you care about how your Personal Data is used and shared, and we take your privacy seriously.
Gympass offers eligible employees, qualifying Family Members, and others the opportunity to purchase a Gympass membership. The Gympass membership provides access to the venues and services of our partner Gyms. Our network of partner Gyms varies by location and by the fitness services offered.
We gather various types of Personal Data from our Users, as explained in more detail below, and we use this Personal Data internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to contact you and allow other Users to contact you, and to fulfill your requests for certain products and services. In certain cases, we may also share some Personal Data with third parties, as described below.
II. IMPORTANT NOTE – Does Gympass collect Personal Data from children?
Our Services are not targeted to children. As noted in our Terms, we do not knowingly collect or solicit Personal Data from anyone under the age of 16 unless we first obtain verifiable parental consent as required by applicable law. If you are under 16, please do not attempt to register for the Services or send any Personal Data about yourself to us without consent from your parent or legal guardian. If we learn that we have collected Personal Data from a child under age 16 without verifiable consent from the child’s parent or legal guardian, we will delete that data as quickly as possible. If you believe that your child under 16 may have provided us Personal Data without your consent, please contact us at firstname.lastname@example.org.
IV. What information does Gympass collect?
We may collect Personal Data from you when you access and use our Services. The Personal Data that you provide directly to us through your interactions with our Services and Gyms will typically be apparent from the context in which you provide that information. Gympass may also automatically collect certain Personal Data and information from you while you are interacting with our Services. We may also receive information about you from various sources to support and improve our Services, including your employer or other organization who is enabling your membership, your wellness solution platform, the Gyms in our network, and public databases. Certain data may be required to register with us or to take advantage of some of our features.
Eligibility Information. To offer you our Services and confirm your eligibility, we collect Personal Data from your employer (or, in the case of a qualifying Family Member, the employee who sponsors you), or other third party which may include first and last name, work email, employee ID, and/or your status as an active employee.
Contact and Registration Information. If you access our website or app and/ or register for an account, we will collect Personal Data such as your first and last name, username and password, email, mobile or other phone number, mailing address, and zip code, as well as any other Personal Data you choose to provide, including a profile picture and your preferred Gym locations. If you have registered for an account, you may log in to review and update your information and preferences. If you contact Gympass directly by inquiring about Gympass, signing up for our blog or mailing list, or entering a sweepstakes or contest we may offer, then we may collect information you provide, such as email, mobile or other phone number, mailing address and postal code.
Transaction Information. If you become a Gympass member and utilize a credit/ debit account, we will collect information related to the payment for our Services, such as your credit/ debit card information, billing address, and other related transaction information, through our payment provider. If you pay for our Services by requesting that your employer debit your paycheck, we will receive confirmation of the transaction from your employer.
Social Media Apps. If you link your Gympass account to any social media profile, or otherwise interact with us through a social media site (e.g., by logging in through Facebook or by clicking a Facebook “like” button), the social media network may share information with us. You can access and revise your information-sharing practices in the privacy settings of such social media sites.
Gym Usage Information. We will collect information about how you interact with and use our Services, such as the time and location of your “check-in” with a Gym, Gym classes that you book and/or attend, workouts you log, and information that you provide regarding a Gym (e.g. your review of a Gym).
Communications and Surveys. We will also collect information when you communicate with us, such as through emails that you send us, exchanges through the website or app, or exchanges through social media. If we ask you to provide feedback by completing a survey, we will collect any information you choose to provide in completing the survey.
Data Collected Automatically. When you interact with our Services, either on our website or through our mobile app, we automatically receive and record data on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” data (please see below), the type of browser and/or device you’re using to access our Services, and the page or feature you requested and time of access. We may use this data to provide a customized experience for you, based on your usage patterns, or for remarketing, or other analysis. We may also use it to improve the Services – for example, this data can tell us how often Users use a particular feature, which we can use to enhance our user experience.
VI. How does Gympass use my Personal Data?
We use your Personal Data to provide you with our Services, confirm eligibility for and administer your membership, respond to your inquiries, deliver a more relevant experience with our Services and our Gyms, and to meet our other business purposes. We may also use your Personal Data in order to facilitate the administration of your account through your employer or a wellness solution platform that your employer has engaged in order to offer you our Services. We use your Personal Data for these purposes because we have a legitimate business interest in providing Services to our members, their qualifying Family Members or because you have provided consent for the data usage. We may use this data to contact you, to cross-reference it with other Personal Data we may hold about you in accordance with this Policy, and to share it with Gym Partners and to our third party partners, as provided in this Policy. Specifically, we may use your Personal Data for the following purposes:
Membership Administration. We process your Personal Data to fulfill our contractual relationship with you as a member or recipient of our Services, including by providing you with administrative and usage support. We also use your Personal Data to determine if you are eligible to register for our Services, facilitate payment for our Services, and, in some circumstances, to confirm your use of our Services as part of your employer’s wellness program or wellness solution platform.
Promotional and Marketing Communications. We may communicate with you, if you provide us the means to do so. For example, we may use your Personal Data to provide special offers, promotions, and information about Gympass and our Services. By providing us with your wireless phone number, email address or social media account credentials, you confirm that you want Gympass to send you data we think may be of interest to you through those channels, including but not limited to GymPass offers, promotions and updates. Where applicable law requires, we will obtain your consent to send you marketing communications. If you do not want to receive email communications from us, please indicate your preference by clicking the unsubscribe link that will appear in all communications or by contacting email@example.com. Gympass will use all reasonable efforts to perform your unsubscribe request without undue delay as required by applicable law. However, note that if you are a member, even if you opt out of marketing communications, you will continue to receive administrative and operational communications from us, such as notices regarding bookings or billing.
Business Purposes. We may use your Personal Data for our business purposes, such as to operate and improve our business and Services, develop new Services, perform market research, and to improve the security of our Services. We may also use your Personal Data to protect us from and prevent fraud, claims and other liabilities, and to comply with legal or regulatory requirements.
VII. How does Gympass share my Personal Data?
Membership Sponsor. In some circumstances, we may share your Personal Data with your employer who enables your Gympass membership, your wellness solution platform, or other third party that offers you an opportunity to use our Services. You hereby acknowledge that we may receive Personal Data about you from your employer, wellness solution platform, or other third party.
Service providers. We may share Personal Data with companies who perform services on our behalf, including providers that help us send communications, analyze data, and maintain our websites and apps.
Social Media and Third-Party Apps.We may share information with social networks when you use our Services to interact with a social media site (e.g. you click a Facebook “like” button), or connect to our Services through social media (e.g. using Facebook to log-in to our app). You can review the privacy practices of these sites and third-party apps on their respective sites.
Affiliates. We may share your Personal Data with Gympass corporate affiliates in order to administer our Services and operate, evaluate, and improve our business.
Corporate Transactions. We may choose to buy or sell assets and may share and/or transfer customer data in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your Personal Data could be one of the assets transferred to or acquired by a third party.
User Profiles and Submissions. Certain account data, including your name, location, and any video or image content that you have uploaded to the Services, may be displayed to other Users to facilitate user interaction within the Services or address your request for our Services. Please remember that any content you upload to your public user profile, along with any Personal Data or content that you voluntarily disclose online in some manner other Users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your username may also be displayed to others if you interact with others, such as by sending messages, comments, or uploading content. Additionally, if you sign into the Services through a third party social networking site or service, your list of “friends” from that site or service may be imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public data you have entered in your Services user profile. Again, we do not control the policies and practices of any other third-party site or service.
Aggregated or De-identified Data. We may share aggregate usage data with current or prospective Gyms or corporate clients (or allow Gyms or corporate clients to collect that data from you). We reserve the right to provide all such aggregated and/ or de-identified data to third parties.
VIII. Will Gympass text me?
We may allow you to elect to use text messaging as a way for us to communicate with you. By agreeing to receive text messages, you are expressly consent to receiving text messages made using an automatic telephone dialing system from Gympass or its service providers, and you also understand and agree that data rates and charges may apply. You may opt-out from receiving text messages at any time by replying “STOP” to a text you have from Gympass. Please note that we may send you a text to confirm that you have unsubscribed. Please allow us a reasonable time to process your request.
IX. How does Gympass protect my Personal Data?
We endeavor to protect the privacy and security of your account and Personal Data. However, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. You should protect your account against unauthorized access to your password, phone, and computer by, among other actions, signing off after using a shared computer, selecting and protecting your password and/or other sign-on mechanism appropriately, and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We are not responsible for any lost, stolen, or compromised passwords, or for any activity in your account via unauthorized password activity.
If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service.
X. Are there links to third party services?
XI. Data Subject Rights
Where required by applicable law, you have the following rights with respect to your Personal Data:
You can always opt not to disclose data to us, but keep in mind some data may be needed to register with us or to take advantage of some of our features. Through your account settings, you may access and update the data you have provided to us. If you wish to exercise any of your rights and that option is not yet available through your account settings, please contact us and we will address your request. Please note that we own and may use aggregated and anonymized data derived from or incorporating your Personal Data.
XII. CALIFORNIA RESIDENTS
To submit a request pursuant to these rights, you may contact us at firstname.lastname@example.org. We will verify your request using the information associated with your account, including email address.
XIII. EUROPEAN UNION/ UNITED KINGDOM RESIDENTS
If you are using our Services in the European Union including the United Kingdom, please note that the following information applies to our privacy practices and your Personal Data.
Data Controller. When you use our Services in the European Economic Area or United Kingdom, the data controller is Gympass US, LLC.
Legal grounds for processing
The General Data Protection Regulation (GDPR) requires Gympass to base the processing of the Personal Data of Users located in the European Economic Area (EEA) on a specific legal ground. Gympass uses the following legal grounds to process your Personal Data:
|Residence||EU Local Contact||Contact Details|
33 Rue Lafayette
+33 (0) 1 82 88 81 77
Gympass c/o WeWork
+49 (089) 121 402 314
Gympass c/ o Tag via Arcivescovo Calabiana, 6
+39 02 9475 8343
+39 06 9480 1325
*The Dutch entity is the legal representative as defined by the GDPR for Users that are located within the European Economic Area
+31 (020) 2622152
|Portugal||GPPT, Unipessoal Lda|
Calle Eloy Gonzalo, 27
+351 308 807 163
Calle Eloy Gonzalo, 27
|United Kingdom||Gympass UK Limited|
WeWork, 1st Floor
115 Mare St.
London, E8 4RU
+44 (0) 20 3868 7759
XIV. How can I contact Gympass?
Effective Date: October 7, 2019